Shipping policy
SHIPPING POLICY
Made-to-Order Products
Nak Talok products are made to order. After you place an order, your item must be produced before it can be shipped. Production time is separate from shipping transit time.
Processing and Production
Most orders are produced and shipped within approximately 2–7 business days after the order is submitted for production. Production times are estimates and may be longer during holidays, high-volume periods, inventory shortages, quality-control reprints, or other circumstances outside our control.
United States Shipping
Shipping options, charges, and any available free-shipping promotions are displayed at checkout.
Estimated shipping times shown at checkout apply after production is complete and the order has been handed to the carrier. Delivery dates and transit times are estimates and are not guaranteed.
Order Tracking
When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier to scan and update the shipment after a tracking number is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, contact us as soon as possible at naktalok@pm.me.
Because orders move into production quickly, we cannot guarantee that an address can be changed after an order has been submitted for fulfillment.
Carrier Delays
Once an order has shipped, delivery may be affected by carrier delays, severe weather, holidays, service disruptions, or other circumstances outside our control. Nak Talok cannot guarantee a specific delivery date.
Lost or Missing Packages
If your tracking information indicates that your package may be lost in transit, please contact us at naktalok@pm.me with your order number. We will investigate the shipment with our fulfillment provider and carrier and work with you toward an appropriate resolution.
If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. If the package still cannot be located, contact us and we will review the situation.
International Shipping
International shipping is not currently available. We may add additional shipping destinations in the future.
Returns, Damaged Items, and Incorrect Orders
For information about damaged, defective, misprinted, incorrect, or other order issues, please see our Return & Refund Policy.
Questions
If you have questions about shipping or an existing order, contact us at naktalok@pm.me and include your order number when applicable.